Shipping policy
Shipping & Delivery Policy
Aisyah Mode — Singapore Shipping & Logistics Terms | Last Updated: September 2026
At Aisyah Mode (accessible via aisyahmode.com and commercially operated by FF COMMERCE LTD), we are committed to providing reliable, transparent, and efficient shipping for all orders. This website is intended for customers in Singapore, and all orders are processed with the goal of delivering a seamless shopping experience. Please review our complete shipping terms below before making a purchase.
FREE SHIPPING ON ALL SINGAPORE ORDERS ($0.00) — NO MINIMUM SPEND REQUIRED
1. Fulfillment & International Shipping
To provide curated fashion and apparel collections at the best value, orders are dispatched directly from our vetted international fulfillment centers. Every shipment destined for Singapore includes door-to-door online tracking to monitor your package from dispatch to final delivery.
2. Processing & Estimated Delivery Timeframes
| Stage | Schedule & Details |
|---|---|
| Daily Order Cut-off Time | 8:00 PM Singapore Time (SGT) |
| Order Preparation / Processing Time | 1–3 Business Days (Monday–Friday) |
| Transit / Shipping Time | 7–10 Business Days (Monday–Friday) |
| Total Estimated Delivery Time | 8–13 Business Days |
| Shipping Fee | Free ($0.00) for all order sizes |
*Note: Business days are Monday through Friday, excluding public holidays in Singapore. Orders placed during weekends or statutory holidays will be processed on the following business day. Delivery timeframes are estimates and may vary due to courier delays, weather conditions, regional factors, or custom clearance procedures outside our direct control.
3. Order Tracking
Once your order has shipped, you will automatically receive a shipping confirmation email containing a tracking link to monitor the delivery status online in real time.
4. Address Accuracy & Delivery Responsibilities
Customers are responsible for providing accurate and complete shipping information at checkout. If you notice an error in your address details, please email info@aisyahmode.com immediately prior to our 8:00 PM SGT cutoff.
Undeliverable Packages: We are not responsible for delivery delays caused by courier services outside of our control. Packages returned due to an incorrect or incomplete customer address, refusal of delivery, or failure to collect from a local pickup point may incur additional shipping and handling charges for reshipment.
5. Returns, Damaged Items & Inquiries
If you are not satisfied with your purchase, or if your item arrives damaged or incorrect, please contact us within 30 days of delivery at info@aisyahmode.com. Return instructions will be provided after customer support review. For complete details on eligibility and procedures, please consult our Refund & Return Policy.
⚠️ IMPORTANT ADDRESS NOTICE: DO NOT SHIP PHYSICAL RETURNS TO UK HQ
Our registered corporate office in London, UK is strictly an administrative facility and CANNOT receive or process product returns.
Unsolicited packages sent to our London corporate address will be rejected. All returns must be pre-authorized by emailing customer support at info@aisyahmode.com to receive official authorization and routing details for our designated return facility.
Aisyah Mode | Customer Support & Corporate Details
Customer Support Email: info@aisyahmode.com | Website: aisyahmode.com
Customer Support Hours: Monday – Friday: 09:00 – 17:00 (SGT) | Saturday & Sunday: Closed
Return Warehouse Facility
Aisyah Mode Returns
Address provided upon email request
Authorized Logistics Facility
(Prior email authorization required)
Parent Operating Entity
FF COMMERCE LTD
Private Limited Company (Ltd), United Kingdom
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK
Companies House Registration Number: 17398899
(Administrative Office — No Returns Accepted)
© 2026 Aisyah Mode | Commercially Operated by FF COMMERCE LTD (Companies House #17398899) | All Rights Reserved