FREE SINGAPORE SHIPPING ($0.00) | 30-DAY RETURNS | $0.00 RESTOCKING FEE

How much does shipping to Singapore cost?

Standard shipping is 100% free ($0.00) on all orders delivered to eligible addresses across Singapore. There are no minimum spend requirements or hidden handling fees at checkout.

What are your order processing and delivery timeframes?

Total estimated delivery time consists of order preparation/processing time and shipping transit time:

• Daily Order Cut-off Time: 8:00 PM Singapore Time (SGT)
• Preparation / Processing Time: 1 to 3 business days (Monday–Friday)
• Transit / Shipping Time: 7 to 10 business days (Monday–Friday)
• Total Estimated Delivery Time: 8 to 13 business days

*Note: Orders placed after 8:00 PM SGT or during weekends/public holidays begin processing on the next business day. For complete terms, visit our Shipping Policy.

How can I track my package?

Once your order has shipped, you will receive an automated shipping confirmation email containing a direct tracking link to monitor your delivery status online in real time.

Where are products shipped from?

To provide curated fashion collections at direct-to-consumer prices, orders are dispatched directly from our vetted international fulfillment centers.

What is your return policy?

We offer a 30 calendar day return window starting from the date your order is delivered. Items must be unused, unworn, and in original packaging with all tags attached. We charge zero restocking fees ($0.00).

How do I start a return?

To initiate a return, email customer support at info@aisyahmode.com with your order number and reason for return. Once authorized, our support team will provide you with official return instructions and the address of our designated return warehouse facility. Review our full Refund & Return Policy for details.

Who pays for return shipping?

• Voluntary Returns (Change of Mind): Return postage costs are the customer's responsibility.
• Defective, Damaged, or Incorrect Items: Aisyah Mode covers or reimburses return shipping expenses or provides a prepaid label.

When will I receive my refund?

Once your return parcel is delivered to our authorized warehouse and inspected, approved refunds are processed within 7 business days back to your original payment method. You will receive an email confirmation once completed.

Can I modify my order or update my address?

If you need to change your order or update your shipping address, email info@aisyahmode.com prior to our daily 8:00 PM SGT cutoff. Once an order enters processing or fulfillment, modifications cannot be guaranteed.

Which payment methods do you accept?

We accept Visa, Mastercard, and major payment gateways supported at checkout. All transactions are 256-bit SSL encrypted under strict PCI-DSS security standards.

Who operates Aisyah Mode?

Aisyah Mode is commercially operated by FF COMMERCE LTD, a Private Limited Company registered in England and Wales (Companies House #17398899). View our Legal Notice for statutory details.

How are my rights protected in Singapore?

All sales are subject to Singapore statutory protections, including the Consumer Protection (Fair Trading) Act (CPFTA). If a product is defective, unsafe, or not of acceptable quality, you are entitled to statutory remedies.

How is my personal data handled?

Your personal data is collected and processed in accordance with Singapore's Personal Data Protection Act (PDPA). For full information regarding your access, correction, and privacy rights, please read our Privacy Policy.

⚠️ IMPORTANT NOTICE: PRIOR AUTHORIZATION REQUIRED FOR RETURNS

Our registered office in London, UK is strictly an administrative headquarters and CANNOT receive physical product returns.

Unsolicited packages sent to London without prior authorization will be automatically rejected. Always email info@aisyahmode.com to receive return authorization and designated logistics facility details. Review our Terms of Service for full conditions.

Aisyah Mode

Commercially Operated by FF COMMERCE LTD (Companies House #17398899)

Customer Support Email: info@aisyahmode.com | Website: aisyahmode.com

Support Hours: Monday – Friday: 09:00 – 17:00 (SGT) | Saturday & Sunday: Closed

© 2026 Aisyah Mode | Commercially Operated by FF COMMERCE LTD (Companies House #17398899) | All Rights Reserved