Refund & Return Policy

Aisyah Mode — Singapore Consumer Terms | Last Updated: September 2026

At Aisyah Mode (commercially operated by UK-registered entity FF COMMERCE LTD), your satisfaction is important to us. This policy outlines the conditions for returns, refunds, exchanges, and cancellations for customers residing in Singapore, in full accordance with applicable statutory consumer protection legislation.

1. Policy Overview Summary

2. Return Window & Product Conditions

You may request a return within 30 calendar days of receiving your parcel. To qualify for a full refund, your return must adhere to the following guidelines:

• Item Condition: Products must be unused, unworn, and in their original condition, except for reasonable inspection upon arrival.
• Original Packaging: Items must be returned in their original packaging, including all enclosed accessories, tags, labels, and documentation.
• Secure Packaging: Items must be securely packaged to prevent damage during return shipping. Customers are encouraged to inspect orders within 24 hours of delivery and report any issues promptly.
• Restocking Fees: We do not charge any restocking fees ($0.00).
• Deductions: If items are returned used, damaged, or incomplete beyond reasonable inspection, a partial refund or deduction for loss in value may be applied where permitted by law.

3. Return Method & Shipping Expenses

• Method: Returns are accepted exclusively via postal shipping. Drop-offs at corporate locations are strictly prohibited.
• Voluntary Returns (Change of Mind): Return shipping costs are the responsibility of the customer for standard voluntary returns. We strongly advise using a trackable courier service, as we cannot accept responsibility for lost return shipments without tracking proof.
• Defective, Damaged, or Incorrect Items: If your item arrives damaged, defective, or not as described, contact us immediately. Aisyah Mode will cover or fully reimburse return shipping costs or issue a prepaid return label.

4. Exchanges, Address Updates & Daily Processing Cutoff

We accept order modifications, exchanges, and address changes subject to our daily processing schedule:

• Daily Order Processing Cutoff: 8:00 PM Singapore Time (SGT).
• Address Updates & Modifications: If you need to update your shipping address or modify your order, email us immediately at info@aisyahmode.com before 8:00 PM SGT. We will make every effort to update your information, but changes cannot be guaranteed once an order enters fulfillment after cutoff.

5. Refund Processing & Timelines

• Inspection & Approval: Once your return parcel is delivered to our authorized warehouse and inspected, approved refunds are processed within 7 business days.
• Payment Method: Refunds are issued using the same payment method used at the time of purchase.
• Notification: You will receive an automated confirmation email once your refund has been successfully completed. Processing times may vary depending on your bank or payment provider.

6. Shipping Timelines & Undeliverable Packages

To provide curated apparel at accessible price points, orders ship directly from our international fulfillment centers:

• Processing Time: 1 to 3 business days (Monday–Friday).
• Transit Time: 7 to 10 business days (Monday–Friday).
• Total Estimated Delivery Time: 8 to 13 business days.

Undeliverable Packages: If a package is returned due to an incorrect address provided by the customer, refusal of delivery, or failure to collect from a local pickup point, we reserve the right to charge additional costs for return freight and reshipment.

7. Consumer Protection Rights Notice (Singapore)

Nothing in this policy limits or excludes your statutory rights under applicable Singapore consumer protection laws, including the Consumer Protection (Fair Trading) Act (CPFTA) and statutory provisions relating to product quality, merchantability, and fair trading practices.

Under these laws, you may be entitled to a repair, replacement, or refund if a product is defective, unsafe, significantly different from its description, or not of acceptable quality.

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